Service Charges

Bachmann Europe Plc., issue a Service Charge for models received in their Service Department that are either out of warranty or are supplied without good supporting evidence proving the validity of warranty.

The charges being applied are:

• For N, OO, HO, HOe, ON30 Scales £20 Service charge (including first £7.50 of parts and VAT)
• For O and G scale £40.00 Service charge (including first £15.00 of parts and VAT)
• For G scale trucks and gearboxes returned separately service charge will be £8.50 per item Warranty for N through to O is 6 months, and 12 months on G scale from date of purchase.

Bachmann would like to urge retailers and end customers to ensure that all Warranty paperwork, is fully completed and supported by a bona-fide receipt. Where a warranty form is not available, the customer should have a bona-fide sales receipt as proof of purchase. Failure to provide such evidence may incur unnecessary costs to owners of models.

You can contact the Service Department by:

• Phone on Telephone: +44 (0) 1455 841756
• Letter at Moat Way, Barwell, Leicestershire, LE9 8EY
• Email via the website contact form for advice